Ordering

We do not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18 years old. By placing an order via our website, you are confirming that you are at least 18 years of age. We reserve the right not to deliver if we have reasonable doubt.

If you are buying wine, beer or spirit as a gift, the person receiving the wine must be at least 18 years old. Our Couriers and Delivery Partners reserve the right to check for valid ID and refuse delivery if this can not be provided.  

We can not guarantee availability of all items or specific vintages on our website. In the unlikely event that a product is unavailable when you place your order, we shall contact you to either select a suitable replacement, or another acceptable arrangement for the completion of your order. In the event that the vintage listed is no longer available we will substitute the next available vintage. Please state in the checkout notes or via email if you do not want a subsequent vintage, if you fail to state this in the notes we can still accept returns in accordance with our usual terms.

We reserve the right not to accept any order.

Prices

All prices are in Pounds Sterling and are inclusive of UK Value Added Tax (VAT).

Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

Special offers & coupons

All special offers and discount coupons are only redeemable on the Simply Good Wine Website

All terms and conditions on special offers or discount coupons apply and you agree to be bound by those terms and conditions.

Special offers and discount coupons are non-transferable and may not be sold or auctioned.

Only one special offer or discount coupon can be used per order.

Delivery

Delivery charges are as stated in the delivery section on this website. Click here

All deliveries are carried out by a 3rd party courier like DHL. You will receive order updates via email and mobile phone (if provided). If for some unforeseen circumstances you are required to make alternative delivery arrangements after the goods have been dispatched please do so via the tracking link and number provided.

Please note that if no attempt is made in contacting the courier or rearranging the delivery after 7 days the purchase will be returned to us. We reserve the right to pass on the cost of return delivery in this event.

If you choose to have your order left with a neighbour or outside your premises we cannot hold any responsibility for loss or damage.

We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

Returns & Cancellations

We aim to supply our wines in excellent condition however should any wine be faulty we will provide a full refund or replacement including partial or full delivery charges. This does not affect your statutory rights. We may require faulty bottles to be returned to us.

In case of a faulty or out of condition wine please reseal the bottle and contact us within 24 hours of opening the wine.

Faulty bottles and their contents should be retained until a conclusion is reached on the course of action to be taken.

Please note that we can only offer refunds or replacements up to 6 months from moment of purchase, providing the bottles have been properly stored. 

You may cancel your order at any time until seven working days after delivery.

To cancel your order please contact us at contact@simplygoodwine.co.uk

Should you decide to cancel your order after receipt of the goods, all charges (excluding carriage charges) will be refunded to your card as soon as the goods are returned to us in a merchantable condition and in the original box that you received the goods. Carriage charges for returns are the responsibility of the person returning the goods.

Once the goods have been received and checked, all refunds will be made within 5 working days.

In case of any breakage upon delivery, you must notify us within 24 hours via contact@simplygoodwine.co.uk . Upon notification you may choose to return the entire case. Alternatively we can offer a partial refund or send replacement bottles.

Returned goods should be sent in the original box in which you received your goods.

Upon receipt of the broken bottles, we shall either refund your card for their value or replace them free of charge, depending on your preference.

All returns, either due to breakage or cancellation of order, shall be arranged by a courier of Simply Good Wine's choice.

The returns and cancellations policies above listed do not affect your statutory rights.

Credit, debit and card charges

All card charges are processed via an independent payment processing provider with the highest encryption standards. We do not have access to customer card data.

We accept payment on our website by American Express, Visa, Visa Debit, MasterCard, Maestro and other major Debit Cards as well a Google and Apple Pay.

Data

By providing your details to Simply Good Wine on our website, you consent to us maintaining, recording, holding and using the information provided at the time of ordering to process your orders, to improve our service to you and inform you of any necessary information relating to your order. All data is collected lawfully and maintained in accordance with the General Data Protection Regulation. All data held will not be passed on to any third party except for delivery purposes. 

General

All persons, individual and corporate, are prohibited from providing hypertext or other links to the Simply Good Wine Shop website, other than to our home page, from their own website or from a third party’s website, without our prior written consent.

Simply Good Wine may change or add to these Terms and Conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

This website is operated by The Good Wine Shop Limited, 56 Friars Stile Road, Richmond TW16NQ Registered in England: 3947609 VAT No: 841 7541 27