FAQ

Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
No. You can order as much or as little as you like. Please see our Delivery Charges for details on shipping rates.
Our delivery charges are very transparent. As we have no minimum order requirement we charge a flat rate of £9.99 for orders below £150. Orders of £150 and above benefit from Free Delivery.
Here are the full details of our Shipping Policy.
All our orders to Mainland UK are delivered within 2-3 working days via DHL. Deliveries to the domestic British Isles, Scottish Highlands and Northern Ireland may take up to 3-4 working days.
Yes, we offer free shipping for orders over £150.
Unfortunately at this moment in time we do not ship outside the UK.
Returns & Refunds
Please take a look at our terms & conditions for contact details and return options. You can find this here.
We are sorry to hear that. Please drop us an email via contact@simplygoodwine.co.uk and we will get this put right.
That is unfortunate. Please email us via contact@simplygoodwine.co.uk and we will take a look at replacement options.